Frequently Asked Questions
Orders
How to place an order?
There are multiple ways to place an order at al camileon, either through our website or through booking an appointment with our customer service via email at sales@alcamileon.com
How to cancel/modify a placed order?
As your purchase will be instantly prepared for dispatch, contact our customer service advisors via email at sales@alcamileon.com as soon as possible to cancel or make changes.
Also, for any assistance regarding repairs and exchanges you can reach us through the same email.
How can I find items that I have seen in the press/magazines?
For product inquiries, contact us at sales@alcamileon.com
Al camileon services
How to get in touch with al camileon?
For any inquiries related to potential design projects and studio sessions please email us at people@alcamileon.com or
studio@alcamileon.com.
For wholesale and business inquiries, please email us at world@alcamileon.com.
Kindly note that we are available from Sunday to Thursday from 9AM - 5PM, excluding holidays.
How to apply for a position at al camileon?
Kindly email us at people@alcamileon.com
How to book an appointment at al camileon studio?
Kindly email us at studio@alcamileon.com
Shipping and delivery
Are delivery charges refundable?
Original shipping charges incurred at the time of purchaseare non-refundable.
Can I choose a delivery date/time?
We offer scheduled delivery shipping options so you can select the most convenient date and time of the delivery.
How do I change my delivery address?
If you wish to change the delivery address, please contact us by email at sales@alcamileon.com within 24 hours from the date of purchase.
When can I expect delivery of my order?
We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order.
In any event not more than 2-4 working days beginning on the day we confirm your order.
If We are unable to dispatch the Product within that time We will email to let you know and to give you an estimated delivery date.
In these circumstances you have the right to cancel the order and receive a full refund.You can also track your order on our website.Â
Is there a receipt of delivery?
Electronic Receipts will be emailed to you within one hourof your purchase.
What should I do if I have not received the order?
Please contact our customer service at sales@alcamileon.com, stating your order number and we will help you as soon as possible.
Can I ship to multiple addresses?
We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location or Contact us at sales@alcamileon.com, and we will help you place an order.
Shipping times & costs?
We ship via DHL Express and or in house courier service.
Deliveries are normally made from Sunday to Thursday, between 9 a.m. and 5 p.m. Product(s)will typically arrive within 2 – 4 business days (shipping can take longer in certain regions).
What do I do if I have a concern with my order?
If you face a problem with the purchase, please do not hesitate to contact us at sales@alcamileon.com immediately.
kindly send a photo of the damaged item if applicable.
You have 14 days after the purchase to exchange or get a refund on defective items
Exchange and return
How to return or exchange at alcamileon?
ONLINE PURCHASES: You can return all or part of your order within 14 calendar days from the date of the receipt.
Simply complete the return form online on our contact us page with your package. Please note that exchange and return will only be applicable if the product is ticketed and unused in their original packaging. Alternatively, we can arrange a pick up with an additional delivery fee.
STUDIO PURCHASES
You can return all or part of your order within 14 calendar days from the date of the receipt. Simply complete the return form online on our contact us page with your package. Please note that exchange and return will only be applicable if the product is ticketed and unused in their original packaging. Alternatively, you can book another appointment to return our products directly to the studio.
We want to make sure that our customers are informed about our policies and what we can and cannot do. Here are some things we cannot beheld responsible for:
What we are not responsible for
Fit and sizing issues:
While we do our best to provide accurate size charts and descriptions for each product, we cannot guarantee a perfect fit for everyone.
Please refer to our size guide before placing an order, and if you have any questions or concerns, don't hesitate to reach out to our customer service team.
Shipping delays:
Unfortunately, sometimes shipping delays can happen due to circumstances beyond our control, such as extreme weather or carrier issues. We cannot be held responsible for any shipping delays, but we promise to do our best to help resolve any issues that may arise.
Third-party websites:
If we link to any third-party websites, please note that we are not responsible for any content or transactions that occur on those sites. We recommend reviewing the policies of those sites before engaging with them.
Damage during shipping:
While we take great care in packaging and shipping our products, we cannot be held responsible for any damage that occurs during transit.
If you receive a damaged item, please contact us and we'll work with you to find a solution.
Unauthorized purchases:
We take the security of our customers' accounts very seriously, but we cannot be held responsible for any unauthorized purchases that may occur due to compromised login information.
Please keep your account information secure and let us know right away if you suspect any suspicious activity.